Terms and conditions

SELLER

This is the website of Fil & + SPRL (hereinafter also referred to as ‘Françoise Pendville’, ’Seller’, ’the Seller’ or ‘us’), with registered address rue au Bois 155, 1150 Brussels, Belgium and company registration number BE0812.353.521

APPLICATION

These Terms and Conditions apply to the website www.francoise-pendville.be

Every order submitted by the customer (hereinafter referred to as ‘Purchaser’, ‘the Purchaser’ or ‘you’) through the website www.francoise-pendville.be will be regarded as an acceptance by the Purchaser of the General Terms and Conditions, which are an integral part of the agreement with the Purchaser, unless other conditions were confirmed explicitly and in writing by the Purchaser.

OFFERS, ORDERS AND AGREEMENTS

OFFERS

All offers made by Françoise Pendville are non-committal and can be revoked or changed.

Information regarding products and pricing, as well as detailed order information are drafted and announced under condition of change and correction.

The term of offers and specials is while stocks last or until the term as mentioned on the site has expired.

If the term of the offer or special has expired the Purchaser cannot lay claim in whatsoever way to this particular offer or special.

ORDERS

Françoise Pendville is only bound to an order after it is confirmed in writing or until the order is being executed by one of our employees.

Françoise Pendville is justified to refuse orders whether to stipulate special conditions regarding the agreement.

If an order cannot be accepted, or ifFrançoise Pendville wishes to stipulate special conditions regarding the agreement,Françoise Pendville will announce this within 30 days after receiving the order.

AGREEMENT

An agreement will come about whenFrançoise Pendville has confirmed your order in writing, either via post or via e-mail.

PRICES AND COSTS

The prices stated on the website at the moment of ordering apply.

All prices are in Euro (€), VAT included, shipping costs excluded unless otherwise stated or agreed in writing.

Françoise Pendville retains the right to change the prices of goods especially when a legal price determining factor gives rise to this.

Depending on the order and shipping addressFrançoise Pendville will charge the Purchaser shipping costs accordingly.

Shipping costs are clearly and separately stated when placing an order.

The stated shipping costs are also due if the order cannot be delivered or if an order is returned either partially or completely.

Françoise Pendville retains the right to charge shipping costs in certain special cases.

PAYMENT

The Purchaser can pay the purchase amount of the ordered goods, with added shipping costs, in different ways.

Françoise Pendville retains the right to exclude certain means of payment.

Ordered goods will not be sent until all due amounts are met.

CREDIT CARD

If you opt for a payment with a Credit Card, you giveFrançoise Pendville the right to check, when making an order, whether your Credit Card is valid and if there is sufficient room for expenditure to withdraw the purchase amount.

SHIPMENT AND DELIVERY

Products are only shipped to countries to which delivery is accepted as mentioned on the website unless explicitly and confirmed in writing byFrançoise Pendville.

Françoise Pendville will deliver the ordered goods as soon as possible to the address provided by the Purchaser and this while stocks last.

All goods mentioned on the website are generally in stock. It is possible that some items are temporarily out of stock. In case of an order that cannot be shipped either partially or completely, Françoise Pendville will inform you about this within 30 days following the date of the order.

In this case Françoise Pendville has the right to cancel the agreement without giving the Purchaser the right to any claim or insurance in any way.

Incorrect shipping addresses are the sole responsibility of the Purchaser and can lead way to charging extra shipping costs at the expense of the Purchaser.

Except for a well-defined stipulation to the contrary, prices do not include the shipping and delivery costs.

Shipping and delivery costs are clearly and separately stated.

The stated delivery period is not binding, it is merely an approximate indication. No delay in delivery can lead to cancel the agreement or to the payment of a claim made by the Purchaser in favour of the Purchaser unless this delay was intended.

Françoise Pendville has the right to make partial deliveries.

In case of non-delivery of the goods, the Purchaser is entitled to a complete refund of the paid sums without interest or other reimbursement.

PROPERTY OF THE GOODS

The delivered goods remain property of Françoise Pendville until the complete payment of the due amount, inclusive all costs, obligations, reimbursements and interests of negligence. Regarding a non-payment Françoise Pendville retains the right to take the ordered goods back, this by right and at the expense of the Purchaser.

RETURNS AND REFUNDS

Under the terms of the Belgian law and regulations (Verkoop op afstand aan consumenten: Wet van 14 juli 1991) the Purchaser has the right to announce to Françoise Pendville that the Purchaser wants to waive the purchase, this without payment of a fine and without stating a motive within fourteen (14) workdays following the day of delivery.

If the Purchaser appeals to this possibility , one has to return the goods at risk and expense of the Purchaser in their original state and original packaging to Françoise Pendville, rue des Palais 153, 1030 Brussels, Belgium.

This applies only to unopened, undamaged goods and in their original packaging.

The costs and risks of returning goods are at the expense of the Purchaser. We request you to sufficiently stamp the return shipment. If we receive an unstamped return, we will charge our extra costs as a result of that at your expense. If necessary we will deduct this cost from an amount still due to you.

Françoise Pendville will refund you the already paid amounts within thirty (30) days of receiving the return. Charged shipping and refund costs of the purchase amount will be added.

COMPLAINTS

In case of a complaint due to non-conform or incorrect delivery, these complaints need to be forwarded atFrançoise Pendville within eight (8) days of the delivery date in order to be admissible.

In case of hidden faults, complaints need to be forwarded in writing within eight (8) days after discovery of the fault or after the moment at which such discovery should reasonably have been made.

The acceptance of the goods by the Purchaser covers every possible fault, every non-conformity or every error regarding the delivery that could have been recorded.

FORCE MAJEURE

Françoise Pendville is not liable for a delay in execution or non-execution of its commitments due to events outside its normal control, included but not restricted to interruptions in production, difficulties in supply of or shortage of resources, labour, energy or transport, or delays in transport, strikes, lock-outs, interruptions of labour or other collective labour disputes, that either concern Françoise Pendville, either the subcontractors of Françoise Pendville and this even when these events are to be foreseen. Other circumstances can be seen as a force majeure, i.e. war, fire, floods, accidents, each intervention of the government in any economic, financial, customs related and monetary way. These cases can be seen as examples and are in no way restrictive.

PERSONALLY IDENTIFIABLE INFORMATION

By placing an order on the website of Françoise Pendville the Purchaser explicitly allows the processing and the use of its personally identifiable information for purposes such as the administration of clients, the management of orders, deliveries and invoices, the monitoring of solvency, marketing and advertising.

Processing of personally identifiable information for marketing purposes and individualized advertisements is carried out as stated in our Privacy Policy.

EVIDENCE

Françoise Pendville and the Purchaser accept the use of electronic evidence in the context of their relations, such as e-mail, electronic files or back-ups.

OTHER

If one or more stipulations of these Terms and Conditions or any other agreement with Françoise Pendville is declared as null or is contrary to any applicable legal provisions , this nullity will not affect the validity of other items.

Françoise Pendville will replace the stipulation concerned by a new by rights acceptable similar stipulation.

Françoise Pendville retains the right to make changes to the Terms and Conditions.

The Terms and Conditions that apply are those that are published on the website at the moment of the agreement. The Purchaser can print these out prior to or during the ordering procedure.

APPLICABLE LAW

The Terms and Conditions of and all agreements made with Françoise Pendville shall be governed by and construed in accordance with the laws of Belgium and the Purchaser irrevocably submits to the exclusive jurisdiction of the courts of Belgium.